Refund policy

We at Groove want to make sure you are happy with your selection and we understand that purchasing online is different than in-person, so if you have any questions about product selection please contact our sales representatives via email at info@inthegroove.com to coordinate a return.

Groove does not provide satisfaction returns. Returns are accepted for exchange or store credit within 14 days on non-personal use items as long as they are in brand new condition with tags still attached. Personal use items purchased online or at our retail store may not be returned unless the item has a manufacture defect. Defective items will be exchanged for the same item only within 14 days of purchase and must be accompanied by the sales receipt.

Online orders may be returned to the store and vice versa, but all online returns must be pre-approved, so please call or email for your Return Authorization number. Please contact us via email at info@inthegroove.com to coordinate a return.

Groove cannot process any returns, exchanges, or credits without hearing from you first and giving you a Return Authorization number. Groove cannot process any returns that are dirty, badly broken, or obviously tampered with due to health and sanitary reasons.

WE DO NOT ACCEPT ANY RETURNS ON THE FOLLOWING ITEMS:

• Special Orders

• Silicone Dildos or Non-Vibrating Items

• Strap-On Harnesses

• Glass, Stainless Steel, Metal or Wood items

• Condoms

• Lubricants, Massage Oils & Candles

• Panties, Hosiery & Bodystocking Style Lingerie

If you have any product issues and would like to discuss any troubleshooting tips, or if you have received a defective product, please contact a sales representative via email at info@inthegroove.com within 14 days of purchase.

Thank you for shopping with Groove!