Orders placed by 12 Noon PST will ship same-day. Most orders placed after the 12 Noon PST deadline will ship the next business day. Keep in mind that weekends and holidays are not considered business days by Groove, or our shipping partners.

Delivery times depend on your location. Proceed to checkout and continue to the shipping method to
view the estimated delivery timeframe. Please refer to the estimated delivery date sent via email for
accurate delivery dates, or the estimated timeframes listed below.

• Standard shipping may arrive within 7 business days or less depending on destination but
  delivery time is not guaranteed.
  
• Expedited shipping is guaranteed to be delivered within 5 business days or less depending on
  destination.
  
• 3 Day shipping will arrive within 3 business days.
  
• 2 Day shipping will arrive within 2 business days.
  
• 1 Day shipping will arrive within 1 business day. Rush Shipping Same Day Processing is based on
  12pm PST cutoff.
  
• We are sorry, but Saturday delivery is not available because we have encountered too many
  issues with product not arriving for special events and we hate to disappoint our guests.

Groove ships packages in discreet brown boxes with no branding and the return shipping label addressee is BOP, LLC in Gilbert, Arizona (our store location). Credit card charges will appear on your account as Bop, LLC. dba Groove. We utilize UPS and USPS as shipping carriers. Shipping options include Standard, Express and Two-Day Delivery. Orders may also be picked up at your preferred Groove store.

Standard shipping is free for orders over $69+ (before tax and after any discount codes have been applied), otherwise you will be provided with other delivery options and pricing to choose from at checkout. The charge for shipping your order is determined by your destination and the delivery time you have chosen. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping option. Additional charges may apply for oversize items. Additional charges may apply to packages destined for Alaska and Hawaii.

Bop, LLC dba Groove is not responsible for lost/stolen items and packages with a confirmed delivery status, or any package seized by customs, pirates, envious neighbors or those simply lost in transit. We are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

There are times when our inventory counts may not be perfect or an item will sell in our store at the same time as an order is placed online. Ideally all ordered items are in stock as listed on inthegroove.com and they will be shipped at once. If some items are not in-stock then the shipment of in-stock items may be delayed in order to ship with the backordered items. At our discretion, we may send your order in multiple shipments or substitute for similar items.

We at Groove want to make sure you are happy with your selection and we understand that purchasing online is different than in-person, so if you have any questions about product selection please contact our sales representatives via email at info@inthegroove.com to coordinate a return. To see our return policy, please click here