Machine Update Compatibility

Is my game capable of a Machine Update?

In The Groove 1 conversion kit: no
In The Groove 2 dedicated cabinet: yes, but see below
In The Groove 2 conversion kit: yes

In The Groove 2 dedicated cabinets

ITG2 units that have an ITG serial number starting with ITG-C-05092005- did not ship with the Machine Update feature. Use these steps to verify whether your machine has the Machine Update feature:

Open the front service door and press the service button
In the list of options, check whether an item called "Machine Update" exists. It will be the 5th option from the top if present.

If your machine does not have the Machine Update feature, you can order a new hard drive from Roxor with the latest software version.

Hard drive upgrade program for ITG2 dedicated cabinets

This program is for ITG2 dedicated cabinets that do not have the "Machine Update" feature. You can receive a new hard drive with the latest ITG2 software.

Instructions

If your machine is not already registered for warranty support, you must register it at our registration page (http://www.inthegroove.biz/register/index.htm).
Go to the Roxor Trouble Ticket system (http://www.inthegroove.biz/cgi-bin/trouble/ttx.cgi)
Fill out a new ticket that includes:
- the ITG serial number of the machine.
- a full shipping address and Attn name for the new drive.
- a contact phone number. Roxor will call you back for billing information and to confirm shipping info.

Price

$30 to cover processing labor, shipping, and handling

Installation procedure

Once you've received the package from Roxor, open the package and find the instructions sheet. You will remove the old hard drive and replace it with the new hard drive. If you encounter problems, call our support line at 1-877-904-9634, option 2.

Returning the old drive

The old hard drive must be returned to Roxor using the included, pre-paid shipping label. Please pack up the old hard drive using the same packaging materials and follow the enclosed directions to schedule a FedEx pickup.

If the old hard drive is not returned to Roxor within 12 business days from the time the new hard drive arrives at your location, then Roxor reserves the right to charge another $60 to your on-file billing information.